Background
BL is the umbrella organization for the Danish social housing sector. It needed an AI chatbot that could answer questions about legislation, maintenance and tenant relations and also serve other organizations with their own knowledge.
My approach
I designed and built Huginn & Muninn, named after Odin’s two ravens. Each organization gets its own knowledge base and configuration while sharing the underlying infrastructure.
Tech stack
- Flowise for conversational AI flows
- n8n for workflow automation and integration
- Qdrant vector database for semantic search
- PostgreSQL for metadata and configuration
Results
The platform has run across multiple organizations, handling inquiries on everything from legislation to practical maintenance. Junkbusters is no longer a client.
That operating history made source control, isolation and ongoing ownership concrete design requirements rather than theoretical concerns.